Q: WIFI name and password?
A: You can find WIFI password inside your room as well as sent by email/message prior to arrival.
Q: Key from the house/room?
A: We do not meet our guest as the place is self operated. 1-2 days prior to your arrival we send you to your email/message all info regarding the place (address, parking, etc.) and 6 digit PIN code which enters the house and room!
Q: What if i have any problem, like with he pin pad or something else urgent?
A: We give you two private numbers, Tomas and Radek, and we will try to get back to you asap. Subjected to our time and reach (we have life and families). Plus we give you 24/7 to reception of by us operated hotel Holiday Inn Prague airport. They can help you with urgent issues. The duty manager has keys to the apartments and cleaning ladies are hotel owned! In extreme case the hotel will take care of you! Tomas +420 606 731 931 Radek +420 605 960 019 Holiday Inn Prague Airport (our sister hotel) reception 24/7 +420 236 161 111
Q: Check in and check out?
A: As there may be other guests before and after you, we are strict on checkout 12 and check in 3 pm as our cleaning lady needs some time to clean the room. Subjected to request.
Q: What is the equipment of the room?
A: The rooms are pretty similar to basic hotel rooms- bed, bathroom, tv, kettle, Wi-Fi, no kitchen. Simple and convenient! Extra is Nespresso coffee in the basement and free bicycles on request.
Q: Too hot or too cold in the room?
A: If hot close the radiator heads by turning and open window (please lock it by hook) if cold do the other way around:)
Q: Wi-Fi does not work or too slow?
A: We have distance access to routers and try to monitor or restart time to time. We could also tell you how to restart the router the hard way, subjected to request!